In order to improve customer experience through self-service payments, companies are moving to bill payment kiosk.
Bill payment kiosks provide customers with a secure transactional solution and provide new ways to improve customer service.
While many businesses are eager to join self-service, there are a number of factors that need to be considered before deciding to invest in a self-service payment plan.
Below, we list the five most common questions when considering a bill payment kiosk.
Bill payment kiosks provide customers with a secure transactional solution and provide new ways to improve customer service.
While many businesses are eager to join self-service, there are a number of factors that need to be considered before deciding to invest in a self-service payment plan.
Below, we list the five most common questions when considering a bill payment kiosk.
Usage: What do you want to solve?
A bill payment kiosk should first consider the use of the situation. What will the kiosk be used for specifically? While this may sound like a simple question,
given that “bill payment” are already in the name, kiosks can also support many different types of payments.
For example, more traditional use cases include tuition collection, rent payments, and bill collection. However, advanced self-service technology allows kiosks to issue tickets, print documents and encode cards to meet the needs of different industries.
given that “bill payment” are already in the name, kiosks can also support many different types of payments.
For example, more traditional use cases include tuition collection, rent payments, and bill collection. However, advanced self-service technology allows kiosks to issue tickets, print documents and encode cards to meet the needs of different industries.
Business model: How do you plan on conducting sales?
How the company plans to sell in a self-service environment is a key factor in determining the best bill pay solution. It is important to know what the expectations of the customer will be.
For example, what customers expect is to scan and purchase tangible items?
Is the kiosk being used to sell a service, pay for a bill, or will the kiosks be used to expand the shelves by selling more products than a business can carry in store?
For example, what customers expect is to scan and purchase tangible items?
Is the kiosk being used to sell a service, pay for a bill, or will the kiosks be used to expand the shelves by selling more products than a business can carry in store?
Security: How will you protect user information?
For the protection of user information, strong security is essential. The security features control how the kiosks is authorizing, collecting and storing personal identifiable data. Depending on the usage, EMV and / or PCI compliance,
You may need to protect users from fraud. EMV is a global standard for verifying credit cards using chips to authenticate transactions. PCI is the industry data security standard, the purpose is to ensure that all companies can accept.
Processing, storage or transmission of credit card information to maintain a secure environment. Virtual Private Networks (VPNs) may be used to ensure additional security rules.
You may need to protect users from fraud. EMV is a global standard for verifying credit cards using chips to authenticate transactions. PCI is the industry data security standard, the purpose is to ensure that all companies can accept.
Processing, storage or transmission of credit card information to maintain a secure environment. Virtual Private Networks (VPNs) may be used to ensure additional security rules.
Software: Who’s create the user interface and maintain the platform?
The software platform and application will determine how the user interface and customers participate in the bill payment kiosk. A comprehensive bill pay software should provide enterprises with customized reports,
system performance management, system security,extensive component support and allows to configurate all major credit / debit cards.
system performance management, system security,extensive component support and allows to configurate all major credit / debit cards.
Hardware: What are the hardware requirements?
Use cases, business models, security, and software determine which devices and components are needed to ensure the success of the bill payment kiosk. Comprehensive software will allow the integration of a large number of inventory components.
Device and component integration can include printers,card encoder, dispenser, scanner, VoIP and more.